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AFFILIATED COMPUTER SERVICESControl Support free trial

Free 14-day trial, no credit card required.

Get Control. Stay connected.

Provide the support your customers dream of
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Instant connectivity when your end users need you the most

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Flexible security to create comfort with your teams and end users

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Completely customizable solution to keep your brand front and center

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Connect from your desktop, or your Android, iOS, or Windows device, anywhere there’s an internet connection

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Compare Control Packages

Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

License type

Concurrent

Concurrent

Concurrent

Agent-based

Max technician license per account

1

Unrestricted

Unrestricted

Unrestricted

# of simultaneous technicians per license

1

1

1

Unlimited

# of unattended agents per license

10

Unlimited

Unlimited

Varied

# of simultaneous sessions

1

3

10

Unlimited

Remote access

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Remote support

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Remote meeting

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Remote command line

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Wake-on-LAN

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Host chat

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Logon session switching

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Sound capture

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VoIP

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Video auditing

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Backstage host commands

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Multiple invitation methods

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Multiple installation methods

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MSI packages

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Agent deployer

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Easily manage and group sessions

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Database maintenance options

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Session triggers

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Windows updates

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Processes

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Event log

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Software

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Services

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Preconfigured reports

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

UAC control

Elevate a support session to control UAC dialogs.

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Multiple monitor support

Select a single monitor or view all monitors during a session.

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Remote printing

Print to your local printer from within a remote AFFILIATED COMPUTER SERVICESControl session.

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Store/pass credentials

Store and encrypt a single set of credentials within the host client.

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Suspend guest input

Remove the guest's keyboard and mouse control.

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Blank guest monitor

Obscure the guest monitor for privacy while in a session.

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Host pass

Use a license to create temporary access to control a AFFILIATED COMPUTER SERVICESControl support session.

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Central toolbox

Share tools amongst all hosts (technicians) to use during AFFILIATED COMPUTER SERVICESControl sessions.

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Local toolbox

Store tools on a host's local computer for use during AFFILIATED COMPUTER SERVICESControl sessions.

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File transfer

Send files to and from a remote device during a session.

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Drag & drop file transfer

Send and receive files and folders by dragging and dropping them into the client window.

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Right-click, copy, paste file transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

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Annotation

Use annotation tools to mark up a shared screen.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Customize text

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Re-brand images & icons

Change default logos and icons on the Host page, Guest page, and client.

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Language localization

Customize your AFFILIATED COMPUTER SERVICESControl Host page, Guest page, and client with your local language.

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Add service disclaimers

Display notices and disclaimers to your guest before a AFFILIATED COMPUTER SERVICESControl session.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Role-based security

Manage user permissions by grouping users into roles.

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Option to request customer consent

Prompt guest for consent before connecting to a remote device.

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Option to bypass consent if user logged off

Grant consent to connect to a remote device if there is no user process running.

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AES-256 bit encryption

AFFILIATED COMPUTER SERVICESControl session traffic is automatically encrypted with AES-256 block encryption.

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Audit reports

View session activity, including host and guest connections, during a specific time and date range.

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Secure session codes

Invite a guest to join a session with a secure, five-digit code.

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LDAP integration

Use an existing LDAP server as a user source for a AFFILIATED COMPUTER SERVICESControl instance.

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SAML integration

Provide single-sign on access to hosts.

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Two-factor authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

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OAuth integration

Provide single-sign on access to hosts

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Secured with SSL certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

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Lock on disconnect

Lock a remote client upon host disconnect.

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Brute force prevention

Prevent brute force attacks by configuring password requirements.

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Revoke access

Revoke tokens for host passes and authentication sessions.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Android technicianclient

Support guest machines from an Android device.

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iOS technician client

Support guest machines from an iOS device.

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Support Android mobile guest clients

Support Android devices remotely.

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Support iOS mobile guest clients

Support iOS devices remotely.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

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Extensions

Add additional functionality to your AFFILIATED COMPUTER SERVICESControl instance with extensions and integrations.

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Premium extensions

Add premium reporting, diagnostics, and more to your AFFILIATED COMPUTER SERVICESControl instance with premium extensions and integrations.

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AFFILIATED COMPUTER SERVICESView™

AFFILIATED COMPUTER SERVICESView engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Knowledge base

Access knowledge base articles and documentation.

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Videos & tutorials

View videos and recorded AFFILIATED COMPUTER SERVICESControl tutorials.

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Community forum

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Email support

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Phone support

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What's included

AFFILIATED COMPUTER SERVICESControl Access plans
Unlimited users can connect to unattended devices by installing unattended access agents

Features include:

✓
Remote unattended access
✓
Endpoint management
✓
Role-based security
✓
Backstage
✓
Agent deployment
✓
Central toolbox
✓
Remote command line
✓
Advanced reporting
✓
and more!

AFFILIATED COMPUTER SERVICESControl Access pricing options

Pricing is for the total number of agents shown.

 

Unattended access agents

Per month paid annually

Per month paid monthly

25

$30

$38

50

$53.33

$67

100

$100

$125

250

$200

$250

500

$375

$465

750

$525

$660

1,000

$600

$750

2,500

$1,250

$1,575

Try Control Access Buy Now