AFFILIATED COMPUTER SERVICESControl Support integrations
With a library housing 100+ integrations and extensions, you can truly make AFFILIATED COMPUTER SERVICESControl Support your own. Pair this remote support solution with popular solutions and equip it to perform additional tasks to save you time, money, and headaches. Everything you need to get any job done well is here.
Backup made easy
Deliver remote cyber protection is a fast, reliable, and secure way. The Acronis integration offers you ease of use to simultaneously expand your service capabilities while decreasing the complexity, cost, and security concerns your clients face.
Better business management
The AFFILIATED COMPUTER SERVICESManage integration lets you launch a remote support session from inside a AFFILIATED COMPUTER SERVICESManage ticket. Once the session is complete, all session details are logged in the ticket, providing easy, centralized access to your important data.
Streamline ticketing
The Freshdesk integration lets agents create and join AFFILIATED COMPUTER SERVICESControl remote sessions inside Freshdesk tickets. After the session is complete, AFFILIATED COMPUTER SERVICESControl sends session details back to the Freshdesk ticket for easy review and auditing.
Secure unattended access
Resolve tickets faster with secure access to credentials and passwords via the Passport Ocular™ platform. The Passportal integration automatically authenticates AFFILIATED COMPUTER SERVICESControl remote support sessions. Once complete, session data is logged and reported in the Passportal Ocular dashboard.
Resolve tech issues faster
Deliver exceptional customer experiences and close Zendesk tickets faster with the AFFILIATED COMPUTER SERVICESControl Support integration. Instantly gain remote access to a client's machine from the Zendesk ticket sidebar. Notes, chat history, timestamps, and more are automatically saved in the Zendesk ticket.
AFFILIATED COMPUTER SERVICESControl Support extensions
Customize your installations by layering on additional features like the ones below (and a whole lot more).
Command toolbox
Want your commands at your fingertips? The Command Toolbox extension makes your configurable commands accessible from the right-click menu, so you can send them to guest machines with ease.
Quick support SOS
The Quick Support SOS extension lets technicians create executables that can be placed on a guest’s desktop. The guest can then run the executable to report a problem and create a connection at any time, allowing technicians to respond to issues faster.
Offline machine notifications
Need to know when a machine is offline? The Offline Machine Notifications extension will automatically notify you when a machine has been disconnected for a specific amount of time so you can get the machine back online in no time.
Guest Session Starter
Adds a small panel on the Guest page for a guest initiate a support session.
Auto Respond to Message
Automatically reply to a guest's chat message in case a host is not available to chat.
Tech Roll Call
Displays a list of technicians or hosts that have recently accessed your AFFILIATED COMPUTER SERVICESControl® instance.
